Our shipping policy

Thank you for visiting and shopping at Ivan Jones Pastel Artist "Just Real Art"

Following are the terms and conditions that constitute our Shipping Policy.

 SHIPPING WITHIN THE UK

1. High quality giclee prints

These are shipped by special delivery at a cost of £14.95

We aim for next day delivery but will contact you directly if that is not possible.....

2. Original pastel artworks

These are shipped by courier with specialised packing and insurance included at a cost of £39.95

We aim for delivery within 2 to 3 days but will contact you directly if that is not possible.

INTERNATIONAL DELIVERY

1. High quality giclee prints

These are sent International tracked and signed for at a cost of £29.95

We aim for delivery within 7 days but will contact you directly if that is not possible.

2. Original pastel artworks

These are sent Courier delivery in specialised packaging with insurance cover included at a cost of £94.95

We aim for delivery in 10 working days but if this is not possible we will contact you directly. 

All items include taxes but the customer is liable for any unforeseen import duty.

We will keep in touch if we feel that may be the case..... 

DAMAGES

If you have any problems please contact us immediately on 0044 (0)7813 733240

We aim to sort out damages with the courier but please save all packaging materials and damaged goods so a claim can be processed. Remember pastel is a forgiving medium so the painting maybe able to be repaired but we can discuss this once we know the sort of damage that has occurred.

RETURNS 

If you are unhappy with the painting or print please get in touch immediately on 0044 (0)7813 733240.

Your satisfaction is our first priority but you only have 14 days to log any concerns with us so please contact as soon as possible. We can then discuss what to do.